# Store Policy & Terms of Sale
**GalvanisT / SL Designers School**
By purchasing any product, course, subscription, or digital content from GalvanisT, SL Designers School, or sldesigners.com ("we," "us," "our"), or from any of our authorized Second Life vendors and the SL Marketplace, you ("you," "the customer," "the buyer") agree to all of the terms set out in this Policy. If you do not agree with any part of this Policy, please do not purchase or use our products.
Please read this Policy carefully **before** completing any purchase. Completing a purchase confirms that you have read, understood, and accepted these terms.
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## 1. Definitions
- **Product** — any digital item we sell, including but not limited to Second Life mesh clothing, accessories, creator tools, HUDs, scripts, textures, Blender add-ons, and templates.
- **Course / Content** — any educational material, including video lessons, written guides, downloadable files, live sessions, and supporting resources hosted on sldesigners.com or any platform we use.
- **Delivery** — the moment a Product is transferred to your Second Life inventory, or the moment access to a Course is granted to your account.
- **Permissions** — the Second Life permission system (Copy / Modify / Transfer) attached to each item.
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## 2. All Sales Are Final — No Refunds
Due to the digital nature of Second Life creations and the fact that our products are strictly **Copy / No-Transfer**, all sales are final.
Once an item has been delivered to your inventory, it cannot be retrieved, removed, or recovered by us. For this reason, we **do not** offer refunds, exchanges, or store credit for any reason, including but not limited to:
- Changing your mind after purchase;
- Buying the wrong size, color, fatpack, or variant;
- The item not fitting your specific avatar, body, or shape;
- Not reading the product description, demo notes, or compatibility list before purchasing;
- Not owning the required mesh body, head, or third-party software;
- Personal dissatisfaction with the style, look, or finish of an item;
- Buying an item you already owned;
- Difficulties caused by your own viewer, settings, internet connection, or hardware.
**The only exceptions** to this no-refund rule are a *verified double purchase* (Section 4) and a *confirmed failed delivery* (Section 3). No other exceptions will be made.
We strongly encourage you to **always try the free DEMO** (where available) and read the full product description before buying.
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## 3. Delivery & Failed Deliveries
Second Life occasionally experiences delivery failures during asset server issues, region restarts, or full inventory states. **A failed delivery is not a refund situation — it is a redelivery situation.**
If you paid for an item but did not receive it:
1. **Do not** request a refund and do not file a payment dispute.
2. Check your **Lost and Found** and **Objects** folders, and relog into Second Life.
3. Use our **Redelivery Terminal** in-world (if available) or contact us with proof of transaction.
4. Provide your **Second Life username**, the **exact product name**, the **date/time** of purchase, and the **transaction ID** if you have it.
We will redeliver any item that our records confirm you purchased, free of charge. Redelivery is the standard and final remedy for delivery issues.
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COMMUNITY CONDUCT & BANS
Our Discord server and all community spaces exist so students can learn in a safe, respectful environment. We have zero tolerance for abuse.
The following are immediate grounds for a ban from our Discord, courses, and community:
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Harassing, threatening, or bullying the teacher, staff, or any other student;
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Hate speech, slurs, or discriminatory remarks based on sexual orientation, gender, race, religion, or nationality;
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Insults, defamation, or abusive language directed at the creator, instructors, or members;
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Spreading false accusations or coordinating reports/complaints to damage the brand or its people;
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Disrupting lessons, channels, or other students in any way.
Bans are applied at our sole discretion. Depending on the severity and repetition of the behavior, ban durations range from 5 to 15 years. Serious cases may also be reported to Discord and to Linden Lab.
A banned member loses access to the Discord and to all related community benefits with no refund. Purchased course access may be reviewed separately under the Enforcement section of this Policy.
## 4. Verified Double Purchases
If you accidentally purchased the **exact same product twice**, you may be eligible for a refund of the duplicate transaction only.
To qualify, the following must all be true:
- The two purchases are for the **identical product** (same item, same vendor);
- Both transactions are confirmed in **our payment/transaction records**;
- You report the double purchase **within 7 days** of the duplicate transaction.
Refunds for verified double purchases are issued for the duplicate amount only, through the same payment method or in-world currency used. This is the **only** circumstance in which we issue a monetary refund.
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## 5. Intellectual Property & Copyright
All Products, Courses, videos, written materials, textures, scripts, designs, brand names, logos, and assets created by GalvanisT, SL Designers School, Tengri, and Alpha Goat are our **exclusive intellectual property** and are protected by copyright and the Second Life Terms of Service.
When you purchase a Product, you are buying a **limited personal-use license**, not ownership of the underlying design, files, or rights. You do **not** acquire the right to copy, reproduce, resell, sublicense, distribute, or reverse-engineer any part of our work.
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## 6. Course Content & Video Protection
All course videos, recordings, lessons, and educational materials are **strictly protected** and are provided for your **personal, individual learning only**.
You expressly agree that you will **NOT**, under any circumstances:
- **Download, rip, or save** any video or streamed content by any method or tool;
- **Screen-record, screen-capture, or re-film** any video, lesson, or live session;
- **Share, re-upload, mirror, or redistribute** any content on any platform (YouTube, Discord, Telegram, Drive, torrents, social media, etc.);
- **Re-stream or re-broadcast** any content publicly or privately to others;
- **Resell or repackage** any lesson, file, or material as your own or as part of another product;
- **Use the content to create a competing course** or teaching material;
- **Remove, alter, or hide** any watermark, credit, branding, or protective measure.
Our videos and course materials may contain **visible and/or invisible watermarks and tracking identifiers** unique to your account. Any leaked, shared, or pirated content can and will be traced back to the originating account.
Access to course content is **personal and non-transferable**. Your login credentials are for your use only.
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## 7. License & Permitted Use
When you purchase from us, you receive a **non-exclusive, non-transferable, revocable, personal-use license** to:
- Use the Product on your own Second Life avatar(s) and within the Second Life platform;
- Wear, rez, and enjoy the item for personal, non-commercial use as intended;
- Learn from and apply the knowledge taught in our Courses for your own creative work.
Unless **explicitly granted in writing** (for example, in a full-permission template or commercial creator license), you may **not**:
- Transfer, give, or sell the item to another avatar or person;
- Extract, export, or reuse our mesh, textures, scripts, or files in your own products;
- Use our assets, designs, or code in items you sell or distribute;
- Claim our work as your own.
Any creator/commercial license we sell will state its exact permitted uses; nothing beyond what is written is granted.
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## 8. Prohibited Conduct
The following actions are strictly forbidden and constitute a serious breach of this Policy and of the Second Life Terms of Service:
- Copying, ripping, or stealing our mesh, textures, scripts, or designs (CopyBot or any similar tool);
- Reselling, redistributing, or sharing our Products or Course content;
- Reverse-engineering, decompiling, or extracting our scripts, add-ons, or files;
- Sharing account access or login credentials with others;
- Attempting to bypass content protection, paywalls, or access restrictions;
- Harassing, threatening, defaming, or abusing our staff, teachers, or other customers.
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## 9. Account & Access Sharing
Each Course account, login, and product license is tied to a **single individual**. You may not share, sell, lend, or distribute your account access, credentials, or delivered items.
If we detect shared access, simultaneous logins from clearly different parties, or distribution of access, we reserve the right to **suspend or permanently terminate** the account **without refund**.
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## 10. Chargebacks & Payment Disputes
If you experience any problem with a purchase, **contact us first** — almost every issue (especially delivery problems) can be resolved quickly.
Filing a **chargeback or payment dispute** instead of contacting us is considered a breach of this Policy. In the event of an unjustified chargeback:
- Your access to all purchased Products and Courses may be **revoked**;
- Your accounts (website and in-world) may be **permanently blocked**;
- The incident may be reported to the relevant payment provider and to Linden Lab.
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## 11. Enforcement & Consequences
Violation of any part of this Policy may result in, at our sole discretion and without refund:
- Immediate revocation of product licenses and Course access;
- Permanent ban from our store, website, Discord, and in-world vendors;
- Reporting to **Linden Lab** for Second Life Terms of Service violations;
- Reporting to the relevant platform (YouTube, Discord, hosting providers, etc.) via takedown/DMCA notices;
- Pursuit of all available legal remedies for copyright infringement and theft of intellectual property.
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## 12. Reporting Theft & Copyright Infringement
If you find our Products, videos, or designs being copied, resold, leaked, or distributed without authorization, please report it to us immediately at **[CONTACT EMAIL]** with as much detail as possible (links, screenshots, avatar names). We take content theft extremely seriously and act on every credible report.
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## 13. Limitation of Liability
Our Products and Courses are provided **"as is."** We are not responsible for:
- Compatibility issues with mesh bodies, heads, or software we do not list as supported;
- Changes to Second Life, Linden Lab policies, or third-party tools that affect our Products after purchase;
- Loss of items due to your own inventory mismanagement, account loss, or Second Life asset failures (use redelivery — Section 3);
- Any indirect, incidental, or consequential damages arising from the use or inability to use our Products or Courses.
To the maximum extent permitted by applicable law, our total liability for any claim is limited to the amount you paid for the specific Product or Course in question.
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## 14. Changes to This Policy
We may update this Policy at any time. Changes take effect when posted on this page, and the "Last updated" date will be revised. Your continued use of our Products and Courses after any change constitutes acceptance of the updated Policy.
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## 15. Course Focus & Avatar Compatibility:
This course focuses primarily on female clothing creation (eBody Reborn & Legacy Female), with selected lessons also demonstrated on male bodies. However, the specific body shown is not the point — what matters is the workflow and the latest clothing-design techniques for Second Life. Once you master these techniques, you will be able to create clothing for any avatar you like: female, male, or even animal/anthro avatars.
_By purchasing and using our Products and Courses, you acknowledge that you have read, understood, and agreed to this Store Policy & Terms of Sale in full._